CEO Fraud

Need to know

  • CEO Fraud-type scams are increasingly prevalent.
  • CEO Fraud Protection by Securence guards against sender name spoofing.
  • In order to benefit, please configure the filter within the Securence admin portal. 

“Good morning, Jim. Are you at your desk? I need you to do something for me.”

What is CEO Fraud

It begins with a quick morning email from a manager or CEO, which lowers the target’s guard. There are no suspicious attachments or links to raise alarm bells. This can even fool those who are otherwise adept at spotting a phish. If they respond, the scammer then asks for some kind of financial transaction to occur. (e.g. a wire transfer, gift card purchase, or direct deposit change) 

Impersonation scams like this are continually on the rise. They are disturbingly easy to execute and can lead to dramatic payouts for the scammer. They also frequently pass through mail filters because they simply contain conversational text from previously unseen addresses. Also referred to as “whaling” or “spear phishing”, attacks like this cost organizations billions of dollars every year.

Standard domain name protection is ineffective

Standard email authentication schemes such as SPF, DKIM, and DMARC, which operate on the sender’s address, cannot protect against this since the scammer often does not spoof the address. They only need to spoof the executive’s name in order to achieve their goal. In fact, the message will frequently pass SPF, DKIM, and DMARC checks, since it may originate from a large ESP such as Gmail, Yahoo and For example:

From: “Judy Smith” <>

Subject: Quick question

Hey, are you in the office today? I’ve got a favor to ask you.

The scammer is hoping for one of two things:

1. The target only sees the sender’s name, and assumes it is reliable.

2. The target sees the unusual email address, but assumes it was sent from the executive’s personal account, cell phone, tablet, etc. (The scammer may even include “Sent from my iPhone” at the bottom of the message to aid in this misdirection)

How can Securence help

CEO Fraud Protection by Securence guards the executive’s name, displayed as the sender, and is the key to the scam. If an email claims to be from a protected name in Securence, but the email address does not match, then Securence will take action. Standard actions include: block, quarantine, notify an administrator, or deliver the message after modifying it to include a warning.

Login to your account today to setup this critical feature. It is available under the Phish settings for your Domain, Group, and Company accounts. There you will also find further documentation, including best practices for configuration and tips on avoiding false positives during and after rollout.

As always, we welcome your feedback. Reach out to us at with any questions or concerns.


Zero Day Virus

What is it?

A zero-day virus is a computer virus that can either be a slight mutation of a previously seen virus or completely new. Therefore, the defining characteristic of a zero-day is simply that it is new. It has purposely been changed in order to be able to avoid detection from antivirus programs. They are designed to exploit your systems vulnerabilities and takes advantage of the fact that even the largest antivirus protection may have no current solution to defend against these mutated viruses. By attacking these vulnerabilities, the malware is able to sneak in and perform actions on your system that otherwise would not be permitted.

Most antivirus programs use signatures to search your computer for malicious programs and attachments. But a zero-day virus is good at hiding itself from being caught – It flies under the radar and does not send off a known signal. Antivirus software blocks against signatures that it has seen before. Each virus has a unique known signature, so when a zero-day virus changes it ever so slightly, it is able to slip through the cracks and send malicious content to you. While most programs develop a patch to fix the problem after the attack has occurred, that doesn’t protect against future vulnerabilities once the signature of the virus mutates yet again. Wouldn’t you want to stop the zero-day virus before it does any damage to your private and sensitive data?

How it attacks

One of the most common ways to infect a computer is to create a malicious email attachment. Most of the time, these attachments look completely legitimate. For example – say Fidelity Investments is your financial advisor. Most likely, you have their name, address, and personal advisor’s details in your contact list. If you were to receive an email that looked like this, would you open it?

Email Archiving

It’s from a trustworthy name, it’s on letterhead, and there are no spelling mistakes. Though this information looks familiar to you, it’s a trap. For example, we took this attachment at the time it was caught using Virus Total and out of 57 scanners (now there are 58), only four caught it.

It was able to fool Malwarebytes, MacAfee, AVG, and even Microsoft – and this zero-day virus was sent through Microsoft’s own Exchange servers!

By running this same file through Securence, the virus was caught. That is due to the fact that while many of the best antivirus software search for recurring signatures, Securence adds another layer of protection by using predictive blocking. Though we had never seen this specific virus, we are able to catch it because the virus used a pattern similar to what we had seen before.

Ensure you have the best protection

Of course, antivirus software is not without value. Some protection is better than none. However, zero-day viruses are specifically designed to circumvent the best names in antivirus, so for full protection, it is important to add extra layers where they are needed.

Email Filtering

Instead of looking for just the “static” pattern that are typical for certain viruses, Securence looks for “fluid behavior patterns.” By looking for these flexible behavioral patterns for things that tend to exist but have never truly been seen before, we can predict how the virus may mutate in the future. This allows our program to be proactive and agile so we can stay ahead of hackers that want your personal information.

Why Securence

You, your company, and your clients deserve the best possible protection against zero-day viruses. Our solutions are affordable, complete, and incredibly agile. They also protect you from every angle including inbound and outbound email filtering, first-in-class encryption, secure email archiving, email shadowing, and more. Rather than providing retroactive fixes once a zero-day virus attacks, we focus our R&D on stopping the virus before your data is accessed. Only 7 percent of the top antivirus scanners caught this Fidelity virus the day it was released and Securence was one of them.


How To Get Even More Out Of Your Hosted Exchange

In any type of business, having some sort of email management program is a necessity. Not only do you want an email exchange that is reliable and easy to use, but you also want one that is secure. At the basic level, your exchange hosts your emails, contacts, and calenders. The thing that really sets one exchange cloud service apart from the others is the personalized support and email security for the enterprise and end users.

Simple migration is possible.

Migration is when you move your email mailbox from one exchange server to another (either on premise or cloud based). While this is simple enough to understand at the basic level, it can easily become a headache of a process. The migration component of moving your on premise exchange to the cloud can be extremely frustrating and costly. By taking away the complexity, anxiety, and burden of moving your mailbox data, this migration process can be as simple as making the request. And yes – with the right Hosted Exchange service, you can have a straightforward migration process that gets taken off your hands for you. US Internet’s Securence creates a migration plan specifically for your unique organization and moves 99% of the current mailbox content prior to the cut over. The rest is captured and imported immediately after – so your users can be up and running with a complete mailbox right when they log in.

Nobody wants to deal with email fraud and security issues common with 365.

Email Fraud has become a critical threat to businesses of all types. Preventing threats such as spam, malware, and spoofing attacks is a requirement for enterprise level Hosted Exchange. Malware threats such as CEO Fraud and Crypto Locker need to be eliminated to shield employees of these attacks. But how do you know that the Exchange hosting service you go with is going to do all of that for you? Exchange alone does not have any viable threat protection built in so you must count on your Hosted Exchange provider to supplement the exchange service with such advanced threat and fraud protection. It’s important that you trust that your company will be protected from outside threats. From industry leading email security solution, Securence, with added threat protection, added email security, and added redundancy, you can be sure that your company is as safe as possible from email fraud.

Customer service is key.

That’s the motto that every company should live by. Unfortunately, when dealing with bigger companies that sell exchange hosting services, that can easily get lost or is non-existent to begin with. They’ll send you to a forum where you’ll get an answer to a cookie cutter question that doesn’t really help you solve your specific problem. Each and every problem is unique, which is why it is so important to be able to talk to a real person when dealing with an issue. Securence is proud to offer support 24/7 service, 365 days a year to help with the process by phone, email, or chat every step of the way. We understand the importance of ensuring that the customer has the best experience possible with a service that can be very frustrating if not serviced correctly. With the pressure of needing an immediate resolution to an issue with executives breathing down your neck, be assured that US Internet customer service will be available to help you immediately.

Send US Internet an email today requesting a new exchange service and your account can be fully setup with minimal effort on your end. It’s possible to avoid the frustration of other providers and obtain better support, email security, and seamless upgrades to new releases. And if you require Office 365 software (Word, Excel, and Powerpoint) – we can provide those services for you at a discounted rate over Microsoft’s published pricing.


CEO Fraud Protection by Securence

It’s common knowledge that email security is important in the business world. Hackers and spammers are relentless in their attempts to get their hands on your company’s sensitive information. A more serious threat is when they attempt to con you out of potentially millions of dollars. If the scam is a success, someone’s job will likely be in jeopardy. CEO Fraud is a real threat that can have damaging effects within a company or organization so it is important to be as prepared as possible to defend against it.

So what is CEO Fraud?

CEO Fraud, also called Whaling or Spear Phishing, is a type of email scam where the criminal impersonates an executive in the organization for the purposes of fooling another employee into initiating some kind of financial transaction (such as requesting a wire transfer or buying gift cards and sending the secret codes). Standard email authentication schemes such as SPF, DKIM, and DMARC, which operate on the sender’s address, do not provide protection against this since the scammer only needs to spoof the executive’s email address name in order to achieve their goal. In fact, a scammer’s email may actually pass SPF, DKIM, and DMARC since the message may originate from a large provider such as Gmail, Yahoo, or Hotmail.

In a busy work day, it would be easy to overlook a slight change to an email address. Here’s an example of a spoofed email a spammer may create:

An unsuspecting employee that receives a message from the latter email address likely won’t notice that the “m” in company is really a “r” and an “n” side by side. At a quick glance, it looks like an “m.” By making these slight variations in the fake email addresses, spammers can be successful at these whaling attempts.

But how do scammers know your company’s hierarchy, including emails?

It’s simple. They do their research. Then they know exactly who they need to impersonate, who to send the “fake” email to, when to send it, and what to say to make the email victim bite the hook. Scary, right?

Now you may be wondering – how is it possible to protect against this? CEO Fraud Protection by Securence guards the executive’s name that gets displayed as the sender and is the key to the scam. If an email claims to be from an executive as configured in Securence but the email address does not match, then Securence will take action. Standard actions include: block and quarantine, notify an administrator, or modify the message to include a warning.

CEO Fraud Protection gives you relief against whaling attacks. You shouldn’t have to worry that any email that you’re receiving could be an attempt to scam you out of money or information. With the customer in mind, Securence added this new CEO Fraud Protection feature in order to be able to protect both you and your company from as many threats as possible so you can focus on the things that really matter.


Benefits of Adding Email Continuity to Your Office 365 Account

Today’s business world runs on email, which is why having unencumbered, consistent access to your Office 365 account is absolutely essential. Without it, you could miss out on opportunities and lose important information. That is why many businesses are augmenting their Office 365 accounts with email continuity. This affordable service offers plenty of benefits for your business, and it will keep you in constant contact no matter what happens. We’ve put together a list of the major benefits of adding email continuity to your Office 365 account below.

But first, what is email continuity? Essentially, email continuity provides all users send and receive access to email during a power outage, internet routing failure or mail environment service unavailability. When outages occur, Securence Continuity automatically places new mail in the continuity folder for employee access. When the servers go back online, all information and emails that were received while it was out are transferred back to the original server, and everything continues on without any loss of data.

1. Never Lose an Email, or a Client

In a world where business is done via email and a lost one can mean the difference between a sale or not, having your email continuity gives you peace of mind—the peace of mind that you won’t lose an email when servers go down without your knowledge, and the peace of mind that your correspondence will be saved and accessible once those servers are back online.

2. Stay in Constant Contact

When email goes down, business can grind to a halt and that is lost time, money, and opportunity. But email continuity ( lets you still send and receive emails and important attachments no matter what happens. This keeps you in constant contact with your clients and employees and ensures every email gets to where it needs to be.

Email continuity services are an essential aspect of running a business in an email-driven world. When a missing email can mean the difference between a sale or no sale, any loss of data or service can be detrimental, which is why so many businesses are turning to Securence for email continuity services. Rather than rely on a single server that’s outside your control, get a proven service that ensures you will never be out of touch with your clients, letting you conduct your business from anywhere and still have every email you need. Contact Securence today to learn more about our email continuity services for Office 365.


Benefits of Adding Outbound Filtering to Your Office 365 Account

In today’s business world, a missed email can mean the difference between landing a big client and losing out on an opportunity. That is why so many businesses are adding additional security to their Office 365 accounts, including outbound email filtering services.

Outbound email filtering helps keep your emails more secure and helps ensure that they get delivered to their recipients. Without it, you can end up without important correspondences, and that means you can even lose out on business. Here are just a few of the benefits that businesses are enjoying by adding outbound email filtering to their Office 365 accounts.

1. Stop Ending Up in the Spam Folder

While most email clients are getting better and better at sorting spam from actual correspondence, they still are not perfect. They can still read some emails that do not comply with certain standards as spam, which means your emails can end up ignored in someone’s spam folder. This can be extremely detrimental in some instances where important or time-sensitive information is being transferred, so it’s imperative that your emails end up where they need to be.

2. Stay Compliant with Security Standards

For many companies that work in the tech sector and beyond, security compliance is mandatory when looking for and working with other companies and businesses. If your company does not meet their required security protocols, you simply will not get the contract. That is why so many businesses opt to add enhanced security to their Office 365 services. Office 365 as-is often does not meet the stringent security protocols and requirements of other businesses, so it pays to upgrade those services with additional features, including outbound email filtering.

3. Avoid Spam Issues

Has anyone ever hacked your email and then sent emails to everyone in your contact list? This is a common practice with hackers to this day, not just because it’s simple to do, but also because it can actually be quite effective for spreading malware or getting people to give up their personal information. And when it comes from you, even when you did everything in your power to stop it, it looks bad. Outbound email filtering ( can help catch suspicious email activity, including mass emails that are sent from your account, and stop them before they end up in the inboxes of important clients, family members, or friends. So even if you do end up compromised, it can stay contained to your account.

Email filtering is an essential aspect of modern business. Without the right security protocols, you could end up losing out on important business and having important messages end up in the spam folders of your clients. But with additional security features for your Office 365 account, including outbound email filtering, you can enjoy added security and more effective emailing. If you are in need of extra email security for your business, contact Securence today. With a variety of email security options available at affordable prices, we can make your emailing more effective and secure without biting into your budget.


Benefits of Adding Email Encryption to Your Office 365 Account

Email encryption is no longer an added bonus in the business world. It is an expectation and often a requirement, which is why every business needs to consider additional email security, especially when using Office 365. If your business uses Office 365, then you can benefit from the added security and safety of email encryption, here are just a few reasons why.

1. Compliance

Security in the modern business world is a top priority. There are expectations for all companies to adhere to minimum security protocols and, unfortunately, standard Office 365 is generally insufficient. If you are a small business or any business that is looking to expand, there is a strong chance that you will be audited for security protocols before you can do business with some companies. One of these security expectations will include email protocols, and email encryption will be expected.

Much of the reason for this is the new ways email hackers will access your information. In many instances, you can inadvertently download malware that doesn’t just try and shut down your computer, but which instead archives your correspondences. This can lead to issues of important information being sold online, including access to bank accounts and other sensitive information. Without proper encryption, this information can go somewhere you, and your clients, do not want it to go.

2. Privacy

Your business is just that: yours. No one has the right to access your private information and correspondences without your permission or without going through the proper legal channels. Email encryption ( gives you an added layer of privacy that Office 365 does not offer. This not only means that your business is yours, but it also means that your privacy will remain a top priority.

3. Client Confidence

Security is one of the most sought-after aspects of all businesses today. Companies and clients alike expect their collaborators to keep communications and information safe and secure. Breaches are no longer something that is acceptable. In fact, they can often lead to the end of professional and profitable relationships, which is why so many companies need to use email encryption to protect their correspondences.

While Office 365 is a powerful email tool, its security protocols are often lacking, considering the many ways in which hackers and malicious email scammers infiltrate email accounts. Today, the phishing schemes can be quite complex, so much so that even the most astute people can fall victim. But with email encryption, you can protect yourself from these attacks because of the additional security.

4. Added Trust

When you use email encryption, your emails can go on a safer list for those receiving, meaning there’s less of a chance of your emails being blocked or heading straight to the spam folder. And since so many companies use different security protocols, having that added layer of trust can mean you can communicate with your business partners more readily.

If you are using Office 365 as your email client, then you will need to consider additional security protocols, including email encryption. Securence’s email encryption services are affordable and easy to use, requiring no additional software or training.


US Internet Hosted POP/IMAP & Exchange Email Hosting

You have choices when it comes to your email security solutions, but far too many people over-look the importance of email security spam filtering – which is actually the most important part of your hosted email solution. Today we present an overview of POP/IMAP so you can see why email security is so critically important. As a leader in email filtering security, we are happy to provide advice on this and other e-security topics.

Many people do not understand that email choices boil down to more than just service provid-ers. The types of services, their advantages and disadvantages, and their cost is also very im-portant, especially as spam and email scams become more sophisticated. But what are these different kinds of email options, and how can they help you?

In general, email types fall into three categories: POP, IMAP, and exchange email hosting. Gen-erally, the first two can be combined into something more effective as well, but it is important to have security protocols on both inbound and outbound emails, no matter the type, to keep your information safe. Here is each one in a little more detail.

1. POP

POP (post office protocol) is probably the simplest email type and one that has remained popu-lar for a very long time. The reason it remains such a widespread option comes down to that simplicity, and the fact that every single email service provider can work with POP.

The downside to POP comes down to usability and security. In general, it only works well with a single device and has very limited use on mobile devices, especially smartphones and tablets. Receiving email is also easier, while sending emails can pose a problem when outside a trusted wireless connection. And since the system is so simple, it necessitates additional security proto-cols to ensure the data that is exchanged remains safe.


Internet Message Access Protocol (IMAP) is steadily rising in popularity because it is perfect for people with email accounts that need to be synchronized between multiple devices. And since almost everyone in the business world needs both a computer and smartphone, IMAP makes perfect sense. IMAP also makes email migration easy, often just taking a few clicks and a pass-word or two. This email type is also perfect for business because it saves sent mail from any device, not just a desktop or laptop.

One of the drawbacks for IMAP is space. Since everything is stored on a server, email accounts can fill that server quite quickly. As emails become smaller and more efficient and servers be-come larger, this issue has lessened significantly in the past few years.

Another drawback to the proliferation of devices is that there are more opportunities for at-tacks, which is why additional security measures are often taken with IMAP email.

Most of the time, POP and IMAP are combined for a more effective email delivery system that is easy to sync, easy to use, and that can send and receive emails across multiple devices, all while ensuring every device is synchronizing in near-real time.

3. Exchange Email Hosting

Designed specifically for businesses, exchange emails hosting is meant for companies that need a professional email system, one that works across all devices and platforms. Unlike IMAP, which traditionally only syncs messages, exchange email hosting can sync contacts, calendars, emails and more across all modern devices, from tablets to desktops to phones. Migrating is simple, too, and it increases accountability because all sent and received emails are being saved, no matter the device. Sometimes exchange email hosting interacts strangely with non-professional platforms, like Outlook, but these rare instances are generally easy to fix.

The Securence Solution

There is a right email system for your business that depends on how you do business, with whom you do business, and on what your specific needs will be. Working with an experienced security and email company will help you develop the right email system to keep your business on the path to success. Securence provides industry-leading email security tools for your US hosted POP or exchange hosting service. No matter your company’s email protocols, using ded-icated, experienced security experts is a must. We will ensure that your inbound and outbound emails are safe and that the data that is enclosed is protected. Our high level of security, unlim-ited storage, and easy access to efficient phone support rival other industry solutions. Experi-ence our difference today.


Benefits of Securence Spam Filtering

Spam is most well-known for spreading viruses and scams to unwitting people across the internet, but it can actually cause plenty of problems for the modern business. This is why effective spam filtering, like Securence spam filtering, is an important part of running a successful business in the 21st century. Here are just a few reasons why spam filtering is important for not only keeping you safe from viruses, but also for helping your company be more effective and successful.

1. It Streamlines Inboxes

The average office worker receives roughly 121 emails per day, half of which are estimated to be spam. But even at 60 emails a day, it is easy to lose important communications to the sheer number that are coming in. This is one of the secret benefits of spam filtering that people do not know about: it simply streamlines your inbox. With less garbage coming into your inbox, you can actually go through your emails more effectively and stay in touch with those who matter.

2. Protect Against Malware

Malware, viruses, and other forms of malicious attacks are heading to people’s email inboxes every day. Some of these can be easily weeded out by your internet provider’s own spam filters, but spam gets smarter every day. Smarter spam gets into more inboxes, which makes it more likely to be opened and more likely to cause harm. With spam filtering, you can stay on top of the many spam tactics that are being used today so you can ensure that your email inboxes stay free of harmful messages.

3. Keeps You Compliant

Many small and medium sized businesses are losing out on important clients today because their cybersecurity is not up to par. Spam filtering is a major part of any cybersecurity plan, and it helps you stay compliant with the wishes and demands of companies and agencies that are concerned about their information. Without proper spam filtering, you could unwittingly put spyware in your emails and break security protocols. The result could be a loss of business, reputation, and ultimately income.

4. It Saves You Money

Every day, someone falls prey to a phishing scam, a particular kind of spam-based scheme where someone thinks they are getting a legitimate email and ends up divulging credit card information. Sometimes it is a personal credit card, sometimes it is a company credit card. In both instances, the end result is losing valuable time and money to a scam.

Spam filtering is also incredibly affordable, making it a cheap but extremely effective way to keep yourself safe.

Your inboxes need to be effective tools for communication, not a place where anyone can get into and start hitting you with useless or dangerous emails. That is why spam filtering is such an important aspect of modern businesses. Rather than relying on outdated, free spam filtering services, choose Securence spam filtering. With up-to-the-minute security protocols, it can help your business communicate more effectively while keeping malware out of your inboxes, all for less than you may think.


Securence User Guide

Email Quarantine

Securence scans each of your emails to determine whether or not they are spam. Securence retains messages it determines to be spam in your personal Quarantine.  Instead of allowing spam to be delivered to your inbox, Securence stores these messages securely for a period of 30 days.  After which, they will be automatically deleted.

Spam Digest

If your administrator has enabled the Spam Digest, you will receive a regular summary by email of the most recent messages quarantined for your address. This digest will be sent to you according to the schedule determined by your administrator. The following is an example of a typical digest:

For each quarantined message, the digest displays standard message attributes: sender address, subject, recipient address, date/time and available actions.  To view a quarantined message, simply click on the subject of the message you wish to view and it will be displayed in your web browser. For each message, there are various actions that can be taken directly from the digest:

  • If the message is spam, no action needs to be taken. It will be automatically deleted after 30 days.
  • To move an email to your inbox, click “Release”.
  • To move an email to your inbox and whitelist the sender, click “Allow”.
  • To blacklist the sender, click “Block”.

When viewing a quarantined message in your web browser, additional actions may be accessible to you, such as “whitelisting” the sender.  This will add the sender’s address to your list of trusted senders and prevent mail from them from being marked as spam.

Viewing your Quarantine online

Another way to view your quarantined messages is by logging in to the Quarantine interface through a web browser.
This allows you to browse all quarantined messages sent to your email address.

Either click the Login to Securence link at the bottom of your spam digest or
open a web browser and visit


Activating your account

If this is the first time you are logging in and your administrator has not provided you with a password, you will need click the Activate Account button.  You will be taken through a series of steps in order to confirm your identity and get started with Securence:

  1. Enter your email address.
  2. Securence will send an email to your address containing a confirmation code. Leave this window open.
  3. Check your inbox for a new email from Securence. (If you don’t receive an email, make sure to check your Junk mail folder)
  4. Return to your web browser, enter the confirmation code from the email into in the box as directed and click Confirm.
  5. Create a password.
  6. Click “Submit password and login”

You should now be able to view your Quarantine and/or manage your individual user settings in Securence.


Managing your quarantined messages 

Here is an example of how the Quarantine interface appears upon logging in:

From here, you can search your Quarantine based on multiple criteria including sender address, recipient address, and subject.  To view a message, simply double-click the row in the grid for the message you would like to view.

Additional options from within the Quarantine interface that may be available to you:

  • Whitelist Sender. “Whitelisting” the sender pre-approves all emails originating from them for delivery to your inbox and prevents them from being marked spam.
  • Release. This will release a message from the quarantine and deliver it to the originally intended recipient.
  • Forward. You may forward a quarantined message to a different address.
  • Delete. This will delete the message from your quarantine making it no longer visible or available for release.

If your outgoing mail is also filtered by Securence, you may view those quarantined messages separately by first clicking on the Outgoing tab at the top of the page.

You may also take action on multiple messages at one time.  Select all applicable messages by checking the box in the left-hand column.  Then click the desired action (e.g. Release, Forward) at the bottom of the window.

Reporting False Negatives

A false negative is an actual spam message that was not filtered out and sent along to your inbox.  If you believe a message has been delivered to you that is spam, you may forward it to  Submitting spam in this way helps to improve the mail filters in Securence.

Email Continuity

In the event of an email server outage, you can still access inbound email through your Continuity mailbox.  To access your Continuity mailbox, go to and login using your regular email address and password.

If you have forgotten your password, click the Forgot password link and you will be able to create a new one.  However, while your email server is down, since you cannot receive new messages, this procedure requires that you have either an alternate email address or mobile phone number configured in Securence.  Securence will send a confirmation code using either of these alternate channels in order assist you in changing your password.

Continuity is an additional feature that may or may not be enabled for your domain.  Consult your system administrator to confirm access to this powerful feature.